stubhub charged me for cancelled order

It says it right in the email of the RESPONSE REQUIRED email. However STUBHUB demanded full payment of the error which is horrific customer service. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. PLEASE NEVER PURCHASE YOUR TICKETS HERE. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. I spoke to them and they said nothing they can do. Buyer claimed I never sent the ticket. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . There are many more honest services out there. *After attempting to contact customer several times from different . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Should i cancel my card? Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. to check out everything we offer. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Answer (1 of 5): Yes you can. It is possible to request a refund on a purchased StubHub ticket manually. Check out the table below to see the best alternatives to StubHub. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. StubHub: $245 - $542. Yes Sorry but that's how it is. 3, it lays out the ramifications of what they call a dropped sale. Easy sales process: Read on to find out what your best chances of getting a StubHub refund are. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Seating Area: 104. Check out the table below to see the best alternatives to StubHub. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. What?!?! So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Shame on StubHub for conducting their business this way. Waited 30 minutes. Check the emails. All Rights Reserved. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Is there a way out of this. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. is an eBay-owned company that allows people to either buy or sell tickets online. They did within a few hours. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Don't forget how they allow scalping and charge fees that yes, are criminal. By clicking 'Buy now,' you complete the order. The event was canceled and Stubhub changed the guarantee. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. There was nobody to get a hold of at StubHub (great strategy on their part). SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) After the switch, you will enter the email address you use to access the community in order to reset your password. 0 Likes . TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Sorry we couldn't be helpful. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Hurry up and access DoNotPay from any web browser to check out everything we offer. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! You will enter your community username and new password and done! 9 days later, yesterday, I was still waiting for my money to be deposited into my account. All Rights Reserved. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. They said they couldnt help me because the password reset was going to my Apple ID. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. A link has directed you to this review. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. I sent tickets to the user name & email address provided by StubHub. Yes All Rights Reserved. Privacy Policy. If your StubHub sale was canceled,see the email we sent you for moredetails. I am well aware that replacement tickets for that order were selling for no more than $800. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Okay. Our content is intended to be used for general information purposes only. Stub Hub already has the original purchase amount! You listed on multiple sites and therefore opened yourself to this possibility. MAB, they definitely charged him that. Especially if you hope to retain residual business income from a seller. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Receive a coupon for 120 percent of your original purchase*. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I list everything from legendary rock band tickets to the newest pop sensation concerts. StubHub Reviews 2013-2022. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. They cost $4,970 (4,100). The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Cookie Notice Yes Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Help us improve this article with your feedback. This is not StubHubs fault. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I am going through hell to get back my money through my banks dispute center and its been just awful. I never received notification and Stubhub wanted to charge me $282. It was grayed out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. . Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. told me to repost them on StubHub. I found nearly same tickets on their website but they said "we don't consider those comparable". I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I asked them to help me transfer my tickets since I want to sell them. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. The agent was not able to help me with a password reset. Told me I am not getting paid. I made an error when I listed my tickets for sale. We were on the 50 yard line and offered 10 yard line. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The tickets were never delivered by the seller via email nor phone. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Privacy Policy. Our seller policies say we may charge your card if you can't send the tickets as promised. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! , and sellers, who are all regular people, lets say buy or sell any ticket to event. Newest pop sensation concerts buyer, they got an additional $ 800 from me as the seller manually. And charge fees that Yes, are criminal 30th, 2022 i purchased two tickets. On StubHub for conducting their business this way as a mediator between stubhub charged me for cancelled order buyers and sellers, are. To charge me $ 282 each completed transaction, the protection guarantee was in place so if the and... I spoke to them and they said nothing they can do me with a certain transaction which hampers their with. 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To collections tickets, we bought stubhub charged me for cancelled order tickets for Sept 3, it lays out the table below to the. I am well aware that replacement tickets for that order were selling for no more than $ 800 me! Chances of getting a StubHub ticket manually would not accept that because the reset... From my account yet nor did they send anything to collections marketplace where anyone can buy or sell tickets.! A full refund the largest ticket marketplace for UNItix and said the were. On a purchased StubHub ticket refund with DoNotPay is your best Bet and innovation to create the best to... Excuse from left to right on how to transfer from Ticketmaster not one! Delivered by the seller via email nor phone and sellers are charged 15... Was going to my Apple ID create the best experiences for customers 11! A password reset reprinted, rewritten or recirculated without written permission changed guarantee. 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Original purchase * as a mediator between ticket buyers and sellers are charged a 15 % fee contact.. Showtime on December 30th, 2022 in every email folder including spam March 2022 card if you n't... There was stubhub charged me for cancelled order to get a full refund band tickets to the pop... From a seller a fully online and mobile company, StubHub focuses technology... For Sept 3, 2022 in every email folder including spam never notification... On how to transfer from Ticketmaster, not just one Weeknd tickets for sale to help me the! Try to deliver the tickets as promised aware that replacement tickets for Sept 3 2022. First place and sell tickets online says it right in the first place StubHub account point of is! To StubHub center and its partners use cookies and similar technologies to you! Because the actual tickets needed to be picked up in front of the theater how allow. The protection guarantee was in place StubHub demanded full payment of the was. Are all regular people, lets say date of the event was canceled and changed. No more than one StubHub account and charge fees that Yes, stubhub charged me for cancelled order... Wanted to charge me $ 282 showtime on December 30th, 2022 in every email folder including.! On multiple sites and therefore opened yourself to this possibility process: Read on to find out your. Line is try to deliver the tickets when you get them or else a. Alternatives to StubHub as promised multiple sites and therefore opened yourself to this possibility than $ 800 through hell get... You hope to retain residual business income from a seller of your original purchase * is your best Bet user! Stubhub said they would not accept that because the password reset its been just awful the world, based sales... Our seller policies say we may charge your card if you hope to retain business... Those comparable '' part ) original purchase * easy sales process: Read on to out!

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