Visit Customer Care. Get exclusive email-only offers and advance notice about sales & events. Army 104). . Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. General Manager History and Mission. Your online security is certainly something we strive to protect, and the entire transaction from login to order confirmation is SSL secured with 128bit encryption. (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). United States, Mon-Sat: 0900-1800 The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. Ft Hood, TX 765440000 We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. United States, Mon-Fri 0900-1700 Dispensing costs are reviewed and updated annually based on the prior-year operating results. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. Whenever there is a customer complaint on an item that is associated with product's safety or quality, store associates are instructed to notify the Quality Assurance Department. About My Order. We appreciate the military customer, families, civilians, and other DoD personnel that are authorized to shop our facilities. AAFES Exchange Service insights Based on 299 survey responses Areas for improvement Trust in colleagues Sense of belonging Fair pay for job Fun workplace Outdoor Living (Former Employee) - Fort Polk, LA - December 1, 2022 Fun and exciting. Most states require the collection of state sales taxes even by military exchange concessionaires. Please visit our website at applymyexchange.com or feel free to stop by our Human Resources Support Office located on Camp Foster, Bldg 490. Working together, we provide the best possible services to the most important people - our soldiers, airmen and their families. The Exchange overseas gas pricing policy meets both objectives. About the Exchange. Dan Daniel DC Customer Service Office: (757) 888-2827. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. When customers spend money at outside stores, it means less money for the MWR activities. Sun 100-1700 . Associates In these facilities, the Exchange employs more than 40,662 worldwide. Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. Suggest an edit Report this Listing Are You a Local Business? Bldg 4250 Clear Creek Blvd Get exclusive email-only offers and advance notice about sales & events. Aafes Exchange Jobs, Employment | Indeed.com By using Indeed you agree to our new Privacy Policy, Cookie Policy and Terms, which we encourage you to review. FAQs. . please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. Take the POGs to the nearest Exchange for immediate cash reimbursement. Overall, our prices are fair and competitive with the local community, yet allow enough income to cover operating expenses and generate monies for the morale, welfare and recreation fund for our service people. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. Be sure to check your privileges to see if you can shop the Exchange while overseas. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. An even exchange or refund can be made within 90 days, except as follows. AAFES returns earnings to the Army and Air Force to improve troops quality of life and to provide a dividend to support MWR programs. Mon 0700-2100 Sat 0800-2100 . Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Sun: 1000-1700, 509-244-2832 97, David SwensonGeneral ManagerOkinawa Consolidated Exchange. When Internet shopping was introduced, we determined outside Internet shopping sites could not be included in our Price Match Policy because there is a vast difference in the cost of doing business via mail order vs. over the counter. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. 2. Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. Our Best Price Program guarantees to match any advertised item that may be lower anywhere in the community, guaranteed up to 14 days after the purchase. In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. Serving the Rugged Professional", Survivor Outreach Services | Total Army Sponsorship | Safety, Human Resources | Civilian Expeditionary Workforce, U.S. Army Environmental Command | Assistant Secretary of the Army for Installations, Energy & Environment, 174th Infantry Brigade, First Army Division East, 325th Expeditionary Military Intelligence Battalion, AAAFES Army and Air Force Exchange Service - AAFES, Army Reserve Career Division 1st Battalion, Det 1, 3200th Strategic Intelligence Group, U.S. Army CID, Major Procurement Fraud Unit (MPFU), U.S. Army Corps of Engineers - New England District, Assistant Secretary of the Army for Installations, Energy & Environment. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. We are located twelve miles from Panama City and nine miles from Mexico Beach. 220 Mall Lane, Suite 2 AAFES Logistics Customer Service Contacts . We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. HR Office (850) 678-7111 Ext 227. Every cent we earn goes back to our customers in one form or another. They include a barber and a beauty shop, alterations, Military Clothing Store and an electronics accessory store. Warranties. This sometimes means we sell gasoline below cost. AAFES supports an extremely mobile customer base. A variety of concessions operate inside the Exchange complex. Pershing Park Express with Class Six Bldg. The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Note: Italian POL coupons expire each year on the 30th of September. Get exclusive email-only offers and advance notice about sales & events. While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. Dallas, TX 75266-0202 The area surrounding Tyndall is perfect for vacations or retirement living. Sun 0900-1800, 254-532-7200 Get exclusive email-only offers and advance notice about sales & events. Exchange By The Numbers. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. on motor fuel. We at Joint Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities. We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. In addition each facility has customer comments cards. Join FindItGuide.com Connect with More Customers AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. Our goal is to have all advertised sale merchandise available at the time of the sales event. Mon-Sun 24 hours. 22 Photos . We must also avoid unnecessary risk of liability that could divert resources from the dividend. See details and enter for your chance to win! If you would like a response on your comment, please provide current contact information below. The Exchange is a "nonappropriated fund" activity. If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. The Military Star card is accepted at all Exchange activities. The Defense Commissary Agency (DeCA) is an "appropriated fund" activity. 5488 (254) 539-4016. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. On behalf of the Exchange staff, we look forward to serving you during your stay at Fairchild AFB. Enlisted Shipping & Delivery. Matthew A. Beatty General Manager(253) 964-5955. You will be contacted about your comment within five working days. If the system is clear, no record is kept of the inquiry. Fort Hood Other Guard/Reserve Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. AAFES Base Exchange accepts credit cards. Exchange Post. Navy or those that use passive collection jars at cash registers or other customer service . About the Exchange. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. DSN 318-430-1168. 07031-2042-109 DSN Number 431-3641 Hours of OperationBetreibszeiten Mon-Sun 1000-1900 Holidays 1100-1700 About Main Exchange - Panzer Kaserne Describe your BusinessBeschreiben Sie Ihr Geschft Map View Get Directionsx Main Exchange - Panzer Kaserne Categories Exchange (AAFES) Share This PageTeile diese Seite Mon-Fri 0900-2000; Sun 1000-1800 Base . Good work environment, but very low pay The Army and Air Force Exchange Service or "AAFES," is the retailer on U.S. Army and Air Force installations worldwide. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. 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