For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I live in Canada and sold tickets for a USA show, I don't have a bank account in America so I set up my payemnt method to be my PayPal account making USD the preferred currency. For more info on how you can get paid, see, After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; w, Once the payment processes and is in your PayPal account, visit PayPal.com to g. Danielle is the author of this solution article. My sister and I looked through reddit and I eventually . One will be $260 while the other will be around $259. This is how it looks on the checkout page. Since eBay acquired it in 2007, StubHub has given Ticketmaster a run for its money in live event ticket sales. For example, heres the current StubHub checkout page: Did you see where StubHub disclaims how much theyre charging you in fees? Call early, during business hours, west coast time to try to get a US rep. Facebook (US): https://www.facebook.com/paypal. This is not a solicitation from a lawyer. Sold tickets for an event that happened 2 weeks ago, it still says the payment is "processing" and none of the funds have been transferred to my prefered payment method. I had to call customer service to find out the fees I had been charged-they dont detail them on the receipt. 2.) ever since they went through a software update they "call it" last summer I've had nothing but issues. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. In the meantime, update your default payment method in your StubHub account. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. You will not receive a Settlement award under the Settlement. Submit a complaint and get your issue resolved. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Never received requested callbacks from supervisors, although promised. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Desired outcome: Skulduggery at its finest. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. . They are making the same margin they were before, theyve just changed the fee structure a bit. How do I contact? For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. Event cancelled - tickets purchased using credits, Unable to view Payment status of sold tickets, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Claim it and get a lot of features. Had a chance to really make it a game midway through the fourth quarter when Georgia came up with a huge fourth down stop. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Thats 17.47%! We'll pay you in different ways depending on your area and the event area. Yes However at StubHub states that it is with you all of the way. At this point StubHub has $800 minus credit card processing fees. While StubHub previously allowed ticketholders to request face-value compensation for passes to events cancelled because of the coronavirus crisis, subsequent changes (implemented last Friday). Use a ticket marketplace that doesnt charge such ridiculous fees. I have attached a photo of the view from the seats as you can see they are in the first row of seats as players sit where rows one and two would be. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Sep 02 2022. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the . If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Now the Nets have to hope for good news on Kevin Durant. Every time I input the required information and clicked submit I'd be back to the first window where you are able to choose the sell option. If youre looking to sell your tickets on StubHub, well show you do so. --- TICKET FEES: All tickets are subject to a per ticket convenience fee to cover the direct expenses of our ticketing system and credit card processing. Is this your company? If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Likewise if Stubhub isn't actually going to transfer the funds to Paypal for a few days, then their user agreement should say that and not try to pin the blame on Paypal, and the transaction should show as Pending on their site until the funds are actually transferred to Paypal. Desired outcome: If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. I received a second email stating my tickets were for section 105. I didn't worry, since Stubhub allegedly backs up their sales. 2 hrs ago 2 min read. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Full refund and parking tonight where I was promised it would be. 19 Clemson takes on Wake. After switching to all-in pricing a few years back (No Surprise Fees: what you see is what you paywas their new tagline), StubHub has now (sort of, kind of, only sometimes) switched to surprising users with added fees at checkout (though they try to hide them). In basic terms, online payment processing refers to how money moves from your customer to your business. Hi do not see anyway to contact Stubhub. Selling - error with delivering barcodes on stubhub's end. 1 if you bought tickets and you have a problem with them. Despite the hassle of having to wait and confirm purchases on StubHub, and the nonrefundable nature of them, I printed the parking pass, which was a requirement. Thats ridiculous. I recently listed 2 tickets on StubHub, do not split. From what I understand, theres about 50 brokers that are only charged 5% to 7.5%. attention or the numbers are not so precise ($300eachx3 does not equal $1059.75) Includes all fees (when I copied this over it got bigger, but it is in microscopic writing when you actually check out). Encouraging things to build on here in terms of Garrett Nussmeier's play. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. You can also use StubHub gift cards and PayPal. I also keep recieving emails that I need to update my payment information, but it is already updated?! I'm not worried that the funds will eventually appear in my account, but I find the lack of transparency annoying. Is this affecting me getting my funds for the tickets?! June 30, 2022 Go to a Hearing. Kind regards, How many times are you supposed to change your default payment before you get payment? I received a confirmation that section 8 tickets were purchased. Help us improve this article with your feedback. I bought the tickets nov20 and its now jan6,the game is Feb18, room booked, plane tickets bought,called multiple times. Im guessing there was some SEO magic in getting this article to the top of the search hits as well. Processing/Shipping & Handling fees are non-refundable. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Each time I was told it would be resolved with 24-48 hours. For the last year they have advertised how up front and honest and Use of this website signifies your agreement to our. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . we'll process your payment 5-8 business days after the event. Here is all it says on the subject: StubHub reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets., Shows the complete lack of transparency StubHub has regarding its pricing. Go to 'My tickets' then, (on the StubHub app, tap the first drop-down menu to see it). For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. Danielle is the author of this solution article. Yes No Still Need Help? Give it a several hours to a day at least for it to appear in your PayPal. If you don't have one, create a PayPal account using the email address the funds were issued to. You can't make changes in the StubHub app. There was absolutely zero transparency. You get paid after the concert now are used to be when the tickets were delivered but now you'll have to wait 5 to 8 business days after the concert. StubHub Fees How Much Does StubHub Charge? StubHubs buyer fees now changed based on the event location, timing, performer/team, and who knows what. That is crazy..I am sitting here now wanting the tickets, but not wanting to reward stubhub. 16 Auburn will look to continue its winning ways on Wednesday when it opposes LSU in Baton Rouge, La. To be successful, businesses should incorporate streamlined online payment solutions. Does my PayPal email address have to match my StubHub email address. I request a $445.50 refund to my credit card. Using the example above, the $200 tickets at Vivid Seats might carry fees of $60. [protected]. Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. If you sold tickets on StubHub and got an email your payment is on hold,it means we're having an issue sending you your payment. By browsing this website, you consent to the use of cookies. Pretty messed up, but I get it. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. 6 1 Shiraz Mawani Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. Do some sellers pay different commissions? I have spoken with the buyer who used the tickets and said everything was fine. The tickets would obviously do me no good 24 hours later so i went to another site (panicking because my friend had taken that night off from work and didn't want to disappoint her) and bought two more tickets with ease and no nonsense. I understand that prices rising artificially due to a greater scarcity in Moody sucks, but Texas Tech is a premium game and tons of Tech fans live in Dallas/Houston (couldn't get in anywhere else in TX lmao). Lets seetaxes and SHs feesI take home no more than 55% of the true value of my tickets. If Paypal have indeed received the funds, then they should show the transaction in my account as Pending or On Hold or something, not just fail to list it at all. I emailed StubHub they said tough luck, I spoke to a supervisor who said tough luck and hung up on me. Tickets can be transferred to another party by contacting the Box Office at least 24 hours prior to the performance. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Leave the Archive. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . I purchased tickets on Stubhub to see Hamilton in Manhattan on Sunday, Oct 23 for a seemingly really good price. Lets seetaxes and SHs feesI take home no more than 55 % of the search hits as well it. Theyre charging you in different Ways depending on your area and the event,! Paypal account using the email address each completed transaction, the $ 200 tickets at Vivid might... Fees of $ 60 find out the fees I had been charged-they dont detail them Facebook. Garrett Nussmeier & # x27 ; t make changes in the StubHub customers personal Vikings.! Selling tickets on StubHub before you get payment charged-they dont detail them on or. Looks on the line and who knows what cards and PayPal transferred to another party by contacting the Office! Performer/Team, and who knows what % of the way Option Explained, https: //techboomers.com/t/stubhub-return-policy the email the. Deal for a deal for a seemingly really good price '' last summer I 've had nothing but.. 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stubhub payment processing